Senior Synapse System Administration Trainer ; SSAT

Position Overview

The Senior Synapse System Administrator I (SSAT) is primarily responsible for education (internal and external) as it relates to Synapse System Administration. This includes the development of professional-grade training material, innovative training strategies and comprehensive training curriculums. In addition, this role is responsible for assisting with developing, and participating in all system administration training offerings, e.g., Q & A sessions, hosted and on-site courses.

Interaction with Sales, Customer Support, Clinical Applications, Field Service, the end-user, and the Synapse Integration Team is required. The candidate must develop relationships and communication channels to ensure status feedback and cooperation with stakeholders. Finally, the candidate must ensure that all training is executed professionally to ensure customers are well positioned for ownership, and ultimately, success.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

• Actively participates in the development of training strategies and training curriculums.

• Works collaboratively with Senior I, Lead, SSAT and/or Clinical Development Coordinator to function as Subject Matter Expert for select educational content such as, but not limited to: customer facing course material, instructional “how to” videos, product simulations, etc.

• Responsible for executing all aspects of Client System Administration Training, including the primary delivery of training on-site as needed.

• Ensures that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the service and attention received from Fujifilm Medical Systems.

• Independently assesses the customer’s level of comprehension to facilitate effective site administration and optimal product operation, utilizing validated applications, protocols, and processes. Escalates customer satisfaction concerns to Senior II, Lead SSAT or management when appropriate.

• Assists with post-course completion deliverables/tasks. This includes assisting with certification, examination results, course surveys and maintenance of attendance records.

• Provides expert level clinical support for customers, sales, and field service.

• Demonstrates proficiency and supports system administration training initiatives for a minimum of 1 Synapse product with a desire for increased responsibility.

• Provides professional development mentorship to staff SSAT when the opportunity presents.

• Provides input to SSAT Senior II, Leads I & II regarding staging of Virtual Environments for Synapse systems used during SSAT courses.

• Maintains relationships with HCUS Cardiology, Radiology, 3D, VNA, Synchronicity, and EIS clinical teams to maintain intimate product knowledge and development.

• Participates in all aspects of Internal Synapse System Administration Training.

• Actively participates in Synapse System Administration status teleconferences. Leads status calls in the event of Senior II, Lead SSAT and manager absence.

• Maintain close contact with customers for…