Technical Program Engineer

Responsibilities

• Influence cross‑functional leaders and teams to create a better customer outcome
• Ensure tight alignment, tracking and hand‑off between key internal teams to maintain execution excellence with customers
• Define and create operating model/plans, including our approach with engaging customers, internal teams and driving to successful outcomes
• Develop tight relationships with Product, Engineering, CX and Operations to ensure deliverables are reviewed, signed‑off and aligned with broader company roadmaps
• Identify resource needs, gaps and challenges keeping us one‑step ahead of potential issues
• Provide timeline and relevant status across key stakeholders and leadership to ensure risks are flagged early and addressed before impacting schedule
• Define project plans, timelines and deliverables to keep the team organized and executing effectively
• Foster approaches that increase the leverage of our work, enabling re‑use across multiple accounts and organizations where applicable

• 7+ years of technical solutions, product management, services management and/or consulting experience
• Experience engaging with multiple stakeholders across functions in sales, services, product and engineering
• Ability to quickly develop a perspective, refine with discussions and execute with urgency
• Demonstrated experience in fostering deep stakeholder relationships and solutions
• Evidence of influencing product/service improvements based on customer feedback
• Proven ability to create and manage technical tools and assets to support team execution and delivery

EDB is committed to supporting employees' overall well being by offering a range of benefits and resources to promote a healthy work‑life balance and wellness. We provide access to Cura Linc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026.

EDB is proud to be an equal‑opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. These values remain at the center of our culture and are key to the company’s integrity.