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Problem Manager: ITIL Lead Root Cause & Prevention
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-05-20
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a Problem Manager, Mid, to oversee the lifecycle of problems within enterprise IT services. This role includes leading investigations into recurring issues to implement sustainable solutions, coordinating across technical teams to diagnose faults, and ensuring integration with incident and change management processes.
The ideal candidate should possess a Bachelor’s degree and 4–7 years of relevant experience. Strong communication and analytical skills are essential, as well as the ability to obtain a Secret clearance.
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