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Service Desk Lead: ITIL-Driven Process Leader
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-05-24
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-24
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Dover, Delaware, is seeking a Customer Service Lead to oversee service desk operations and ensure high-quality end-user support. You will manage a team of support specialists, act as a key escalation point, and drive continuous improvement initiatives. The ideal candidate has a Bachelor's degree in a related field, 7+ years in IT support, and 2+ years in a leadership role.
The position ranges from $67,900 to $180,000, depending on various factors including experience and qualifications.
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