Senior Salesforce Business Analyst

What Business Analysis contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements.

The Senior Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver Information Technology solutions. The Senior Consultant defines project scopes in order to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals. Through business process improvements and activation of new capabilities, this job enables business units to achieve their operational and commercial objectives.

Given the high degree of experience and knowledge required for the role, the Senior Consultant may lead discussions with senior leaders and serve as a solution owner on a project team.

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions. Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
• Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives. Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment.
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
• Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
• Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
• Summarizes and presents project results to business leaders in partnership with project stakeholders and Director.
• May independently lead discussions with senior leaders, serving as a subject matter expert on business process improvements and relevant solutions.
• Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
• Provides guidance to less experienced Business Analysis professionals based on past experiences and expert knowledge of solutions and Cardinal Health’s IT systems.

• 8-12 years of relevant Salesforce Implementation experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Strong expertise in:
• Sales Cloud
• Service Cloud
• Marketing Cloud Account Engagement /Pardot
• Proven experience in solution design and architecture
• Experience with Salesforce integrations and APIs preferred
• Experience working in enterprise-scale Salesforce environments
• Ability to translate business requirements into technical solutions
• Strong experience working on large SFDC implementations across Sales Cloud, Service Cloud and Marketing/Pardot Cloud.
• Leadership experience in leading/mentoring junior team members.

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Participates in the development of policies and…