Fellow Software Engineer-Eng; Agentic AI Architecture & Engineering

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

We are seeking a distinguished and customer-facing Fellow AI Engineer to define and lead UKG’s enterprise-wide Agentic AI strategy across the full UKG Product Suite. This role extends beyond technical excellence—it requires a seasoned AI leader who partners closely with customers, sales leaders, product teams, and engineering experts to translate AI innovation into measurable business impact.

As a Technical Fellow, you will serve as the strategic and architectural authority for Agentic AI systems. You will shape how autonomous, goal-driven AI agents are designed, deployed, governed, and scaled across all the complete UKG product suite. This role demands a rare blend of deep technical mastery, enterprise architecture thinking, commercial awareness, and executive-level influence and communication.

You will operate at the intersection of customer outcomes, product innovation, and engineering excellence—ensuring UKG leads the market in responsible, scalable, and transformative Agentic AI solutions.

UKG is unable to offer sponsorship for this position.

Agentic AI Vision & Enterprise Strategy

Define and drive UKG’s enterprise-wide Agentic AI strategy, establishing a cohesive architectural and execution framework for intelligent agents across the product portfolio and AI Platform. Translate emerging AI capabilities into a clear roadmap aligned with business priorities, customer value, and long‑term platform evolution.

Customer & Field Partnership

Engage directly with strategic customers, sales teams, and solution consultants to:

• Shape AI‑driven value propositions
• Identify high‑impact agentic use cases
• Support executive conversations and AI strategy discussions
• Translate real‑world customer challenges into scalable AI platform capabilities

Serve as a trusted AI advisor in customer engagements, industry forums, and strategic deal cycles.

Cross‑Functional Leadership

Collaborate with Product, Engineering, Data Science, Security, and Legal teams to ensure alignment on architecture, governance, and responsible AI frameworks. Facilitate cross‑functional consensus to operationalize AI agents in a manner that is secure, compliant, and ready for production deployment. Lead discussions on AI technology at the UKG Board level.

Technical Authority & Architecture

Provide hands‑on architectural leadership in:

• Multi‑agent systems and orchestration frameworks
• LLM‑powered agents and tool‑use architectures
• Retrieval‑augmented generation (RAG) and knowledge systems
• Autonomous workflow execution and decision intelligence
• AI safety, evaluation, and guardrails

Establish standards for scalability, observability, cost optimization, and performance across cloud‑native deployments.

Innovation & Applied Research

Stay at the forefront of Agentic AI advancements, continuously evaluating emerging models, frameworks, and research. Lead rapid experimentation and incubation of next‑generation AI capabilities, bridging cutting‑edge research with production‑grade systems.

Commercial & Product Influence

Collaborate with GTM and Product leadership to ensure AI investments translate into differentiated product offerings. Influence pricing models, packaging strategies, and AI monetization approaches aligned with enterprise customer expectations.

Responsible AI & Governance

Define and champion governance frameworks for autonomous AI systems, including:

• Transparency and explainability
• Human‑in‑the‑loop controls
• Privacy‑preserving architectures
• Risk management and compliance

Ensure AI systems align with UKG’s commitment to…