Manager Site Reliability Engineering

** Company :*
* Allegheny Health Network

** Job Description :*
* ** GENERAL OVERVIEW:*
* This job is responsible for the reliability, availability, and performance of critical healthcare IT systems, principally in the Environment of Care (EOC), enabling seamless access to essential services for patients, providers, and the people we serve.  Proactively identifies and mitigates potential disruptions to maintain the highest standards of care and operational efficiency. This role blends software engineering, clinical engineering, and security principles with a deep understanding of healthcare operations to minimize downtime, improve system resilience, and to support clinical workflows and continuity of hospital operations.

Works cross-functionally with AHN site leaders and teams to navigate and to monitor and support building automation and facility systems, clinical engineering / IoT, healthcare delivery technology architecture, infrastructure and platform operations, and cybersecurity. Fosters a culture of automation, continuous improvement, collaboration, and patient safety.  Develops core metrics for monitoring and maintaining system health for SRE practitioners (e.g., latency, traffic, errors, and saturation) leveraging industry practices, manufacturer guidance, and other service delivery metrics.

** ESSENTIAL RESPONSIBILITIES*
* + Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.

Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. (25%)

+ Oversees the partnership with clinical engineering, cybersecurity, device manufacturers, suppliers, and Information Technology SMEs to oversee and to implement strategies for managing, monitoring, and securing a diverse range of clinical devices and other technology equipment (e.g., IoT), ensuring compliance with HIPAA and other relevant regulations (e.g., FDA, TJC, PCI). Keeps current on healthcare IT trends, including AI, security patching, and best practices for device hardening.

Oversees and assists with network segmentation and access controls to isolate and to protect clinical and other critical devices. Automates monitoring tasks to improve efficiency and reduce errors. Identifies and remediates vulnerabilities in clinical devices and related infrastructure. Manages and reports issues with assets, devices, integration services, and other equipment. Engages the appropriate parties to develop and deploy a fix/solution or oversees ownership of resolution actions.

Utilizes observability practices to gain deep insights into system behavior, enabling faster identification and resolution of issues. (15%)

+ Oversees the SRE partnership with Clinical Engineering and Cybersecurity Engineering to troubleshoot technical issues related to medical equipment and systems. Participates in the medical device technology lifecycle - from product/device evaluation, discovery, to implementation, maintenance, and through retirement. Develops the framework and structure to maintain documentation related to the IT infrastructure supporting clinical and other critical devices. Participates in the planning and oversees the execution of preventative maintenance activities.

Provides direction and guidance to team members on how to analyze complex problems and develop effective solutions, how to troubleshoot system outages and performance issues, and how to work collaboratively with other IT, cybersecurity, facility, AI and application teams to resolve issues and to conduct root cause analyses. (15%)

+ Oversees the SRE partnership with facility leaders to optimize the performance and monitoring of building automation systems (BAS), including HVAC, lighting, fire suppression, security systems, etc. Manages processes and procedures used to monitor BAS performance metrics and proactively identifies potential issues. Works with facilities management to implement improvements to the BAS…