Workforce Management Lead

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The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Center Well Pharmacy is seeking a highly technical and strategic Workforce Capacity Planning Lead to drive forecasting excellence and workforce planning performance within a key business unit. This role is ideal for a data-driven leader who combines deep analytical expertise with people leadership and a passion for modernizing workforce planning.

You will own forecasting strategy end-to-end while leading a small team (2–3 direct reports) and partnering closely with Operations and Finance. This role requires hands‑on proficiency in advanced analytics, data engineering concepts, and visualization tools to elevate forecasting accuracy, scalability, and insight generation.

Key Responsibilities

• Own end-to-end forecasting and workforce capacity planning for an assigned business unit
• Develop and maintain short-term and long-range forecasts aligned with operational and financial plans
• Ensure alignment across demand forecasts, staffing strategies, and financial targets
• Define and continuously improve forecasting methodologies, assumptions, and governance

• Design and implement advanced forecasting models using modern analytical tools and techniques
• Leverage Python and ETL tools to build, automate, and scale data pipelines and forecasting processes
• Utilize Power BI, Tableau, or similar platforms to deliver actionable, executive-ready insights
• Evaluate and introduce new tools, technologies, and analytics capabilities to modernize workforce planning

• Monitor forecast accuracy, bias, and capacity plan feasibility; proactively mitigate risk
• Lead performance reviews and present insights to senior and executive leadership
• Translate complex data into clear recommendations that drive operational and financial outcomes
• Maintain strong documentation, controls, and performance tracking standards

• Manage, coach, and develop a team of 2–3 Analysts/Senior Analysts
• Set clear expectations for analytical rigor, quality, and accountability
• Provide mentorship to elevate technical and business acumen across the team
• Foster a culture of continuous improvement and innovation

• Serve as a strategic partner to Operations and Finance leadership
• Influence decision-making by framing trade-offs, risks, and opportunities
• Ensure workforce strategies support broader business objectives and service commitments

Qualifications

Required

• Bachelor’s degree in Analytics, Data Science, Business, Finance, or related field
• 8+ years of experience in workforce planning, forecasting, analytics, or related discipline
• Proven experience building and owning forecasting models in complex environments
• Strong hands‑on proficiency in:
• Python (data analysis, modeling, automation)
• Data visualization tools (Power BI, Tableau, or similar)
• ETL processes and data pipeline development
• Demonstrated experience managing or leading a small team
• Strong communication skills with experience presenting to senior leadership

Preferred

• Experience in healthcare, pharmacy, or contact center operations
• Familiarity with workforce management systems (e.g., NICE, Aspect, Verint, etc.)
• Experience with cloud data platforms or modern analytics ecosystems (e.g., Azure, Snowflake)
• Background in statistical modeling, machine learning, or advanced forecasting techniques

Core Competencies

• Technical Expertise: Deep experience in Python, data modeling, and analytics tooling
• Forecasting Mastery: Advanced understanding of workforce forecasting and capacity planning
• Leadership: Ability to lead, develop, and inspire a high-performing analytical team
• Strategic Thinking: Connects workforce planning decisions to business and financial outcomes
• Execu…