BMC Control-M Operator - 3rd Shift

Duties and Responsibilities

• Operator will provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA).
• The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7.
• The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control‑M software.
• Monitor and analyze job schedules and consult with appropriate functional, programming, and technical staff to optimize job schedules.
• Monitors and supports the information technology and systems infrastructures.
• Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
• Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
• Troubleshoots and resolves problems efficiently with minimal supervision, escalating more complex items in partnership to reach resolution.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Runs tests on and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
• Effectively creates and maintains relevant systems documentation and user guides.
• Assists with creating and reviewing technical system recovery plans to reduce downtime if an outage occurs.
• Reviews the problem management register and identifies actions.

• Bachelor’s Degree in Information Technology, Computer Science or a related field.
• 1‑2 years of experience in information technology, systems administration or other IT related field.
• CompTIA Security+ and ability to maintain government clearance or investigation.

• Windows/Unix
• Windows/Unix Application Support
• Windows/Red Hat/SUSE Administration
• Web Server (IIS, Tomcat, Web Logic)
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to plan and coordinate deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing, and translate technical terminology into terms understandable to non‑technical employees.
• Exceptional customer service skills.

Compensation ranges for ASM Research positions vary depending on location, skill set, education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The displayed salary range for this role is $54,400 – $70,000, representing a general guideline based on these factors.

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age.

All decisions on employment are made to abide by the principle of equal employment.

The physical requirements described in "Knowledge,

Skills and Abilities

" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.