Associate, Endpoint Administrator

Situs

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At Situs

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As a member of the SITUSAMC Endpoint Management team, the Endpoint Management System Administrator is responsible for the administration, support, and continuous improvement of enterprise endpoint environments. This role provides advanced technical and administrative support for physical and virtual endpoints and supporting infrastructure, with a primary focus on Microsoft Intune, Automox, Windows endpoint security, and patch management.

The position serves as a point of escalation for endpoint-related issues, supports endpoint lifecycle management, ensures compliance with security and audit requirements, and partners closely with infrastructure, security, and application teams to plan and deliver reliable, secure endpoint solutions.

• Act as a point of escalation for the Endpoint Management team, resolving complex endpoint, Microsoft Intune, and Automox-related issues
• Use company ticketing systems to record, track, document, and resolve endpoint-related incidents and service requests
• Apply company-approved diagnostic tools and utilities to troubleshoot hardware, operating system, application, and endpoint management agent issues
• Perform endpoint support remotely or in person, including installing, upgrading, and configuring software, installing hardware, and configuring systems and applications
• Administer, maintain, and support Microsoft Intune, including endpoint configuration, compliance policies, security baselines, application deployment, Windows Autopilot, and mobile device management (MDM)
• Design, implement, and maintain Intune configuration profiles, compliance policies, Conditional Access integrations, and deployment strategies
• Administer and maintain Automox for endpoint patching, including patch policies, scheduling, testing, monitoring, remediation, and custom Worklets
• Monitor Automox dashboards and reporting to ensure patch compliance, investigate failures, and remediate vulnerabilities
• Assist in operating system and application patch releases and rollouts using Intune, Automox, and related tools in accordance with Change Management best practices
• Maintain patching compliance across the Situs
  
  AMC endpoint environment
• Implement and maintain security hardening and configuration standards on all Windows endpoint operating systems
• Provide planning, analysis, implementation, testing, and validation of complex operating system upgrades, feature updates, and new releases, including impact assessments to endpoint management workflows
• Support the planning, testing, and deployment of COTS (Commercial-Off-The-Shelf) software upgrades and new releases
• Interface with internal SITUSAMC teams and external vendors during endpoint deployments, upgrades, and issue resolution
• Collaborate with systems administrators, database programmers, analysts, security teams, and end users to evaluate current and future endpoint system needs
• Assess the impact of new or revised applications on existing endpoint configurations, policies, and systems
• Maintain familiarity with Microsoft security, compliance, and audit requirements applicable to endpoint environments
• Develop, maintain, and update endpoint documentation and reporting to support audit, compliance, and operational needs
• Monitor vendor service portals and forums (Microsoft, Automox, and third-party vendors) for updates, advisories, and best practices
• Provide expert-level analysis and resolution of complex endpoint issues to maximize availability and minimize user impact
• Perform capacity, performance, and root cause…