IT Onsite Support Specialist
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-06-12
Listing for:
Essity
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Who We Are
Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Personal Care, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.
Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.
About the Role
Essity is looking for an experienced IT Onsite Specialist who will assist with Digital Workplace-related systems as well as Operational Technology at the location as required. The role works closely with on-site business stakeholders and IT teams to ensure the smooth operation of IT systems, while tracking requests and their resolutions. Initially this position will be heavily involved in migration from the previous systems to Essity's business, IT and manufacturing ecosystem.
This is an excellent opportunity for professional development within the Global Supply Chain Onsite IT!
The ideal candidate will live in the Dover, Delaware area.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do
- Being specialist or expert in relevant IT areas and identifying improvement possibilities and taking initiatives to drive changes in relation to service levels in their areas of expertise
- Support managing local servers and networks in collaboration with global IT teams. Processing and taking ownership of tickets from customers.
- Monitor onsite systems to ensure optimal operation, address any occurring performance issues and prevents issues by working proactively
- Manage the installation and replacement of end user IT workplace equipment (pc's, smartphones, printers, collaboration tools) as required.
- Administration of IT assets (hard- and software) and facilitate training and education for users in relation to the supported services and solutions
- Ensuring (internal and external) that audit requirements are fulfilled
- Understands how IT solutions are supporting business critical processes for each location supported
- Independently diagnose and troubleshoot technical issues efficiently, ensuring minimal disruption to operations.
- Ensure documentation of processes, issues, resolutions, and system configurations accurately and in the standard agreed IT tools.
- Follow IT security protocols, company IT compliance standards and IT operational processes (i.e. Incidents reporting, time reporting).
- Participate in On-Call rotation for 24/7 support where required
- Ability to lift to 50 pounds
- Travel:
Ability to travel between local support sites and support remotely at other locations, if necessary.
- 3-5 years of relevant work experience
- Experience delivering IT Support & Solutions to Supply Chain locations or relevant similar experience
- Bachelor degree or equivalent certifications/experience in relevant field
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with stakeholders, employees and coworkers
- Organization skills to help maintain work space efficiency
- Willingness to lead and work with project teams
- Knowledge or experience of commonly used Essity software, hardware and applications. (Office and relevant factory…
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