Product Specialist

Responsibilities

• Partner with team members across different DTI teams and IT specialties including cybersecurity, networking, database administration, and application development.
• Collaborate with experienced DTI IT staff to design, develop, test, and deploy software solutions.
• Write clean, well-documented, and testable code in accordance with established DTI best practices.
• Learn and apply various software development methodologies, such as Agile, and participate in daily stand-ups, sprint reviews, and retrospective meetings.
• Learn and follow established IT security protocols, policies, and procedures to protect sensitive government data.
• Troubleshoot and debug software issues, identifying root causes and implementing effective solutions.
• Assist in creating and maintaining technical documentation, including design specifications, user guides, test plans, knowledge base documents, etc.
• Develop an understanding of different data structures and algorithms and apply them to solve real-world problems.
• Participate in code reviews, providing and receiving constructive feedback to improve code quality and enhance learning.
• Assist IT staff with technical support, troubleshooting, and maintenance of hardware, software, and network systems.
• Engage with mentors and team members to foster a positive and collaborative learning environment.
• Demonstrate a strong eagerness to learn and adapt to new technologies and programming languages.

• High school diploma or equivalent required.
• Basic understanding of computer systems, networks, and common software applications.
• Strong problem-solving skills and eagerness to learn new technologies.
• Strong written and verbal communication skills and customer service orientation.
• Ability to work both independently and as part of a team.
• Valid driver's license may be required for travel between agency locations.
• Must successfully pass a comprehensive background check as required for state employment with DTI.

• Relevant IT certifications and/or associate's degree (or currently pursuing) in information technology, computer science, or related field.
• Understanding of basic software development concepts like branching, pull requests, and code reviews.
• Understanding of database concepts and SQL.
• Exposure to web development technologies (i.e., HTML, CSS, React, etc.).
• Knowledge of version control systems (i.e., Git Hub, etc.).
• Understanding of software development lifecycle (SDLC).

• This position requires on-site work at the DTI office in the William Penn building located in Dover, DE.
• The role typically involves working in an office setting, potentially with occasional travel to other state facilities and may require lifting and moving computer equipment up to 50 pounds.

• Basic understanding of computer systems, networks, and common software applications.