Product Specialist

- The Delaware General Assembly is seeking a Product Specialist 3 to support a portfolio of legislative information systems that facilitate legislative operations, documentation, reporting, and public information services.

- The Product Specialist serves as a functional and technical resource for assigned applications, working closely with legislative staff, business stakeholders, developers, vendors, and technology partners to ensure systems effectively support legislative business processes.

- This position is responsible for system support, business analysis, testing, documentation, training, and continuous improvement initiatives.

• Serve as the subject matter expert for assigned legislative applications and business processes.
• Collaborate with stakeholders to gather requirements, analyze business needs, and recommend system enhancements.
• Coordinate application testing, issue resolution, system upgrades, and production deployments.
• Develop and maintain system documentation, business process documentation, user guides, and training materials.
• Provide user support, training, and knowledge transfer for legislative systems.
• Monitor application performance and identify opportunities for process improvement and operational efficiencies.
• Coordinate with internal technology staff, vendors, and business partners to implement enhancements and resolve issues.
• Track and manage enhancement requests, defects, risks, and project activities.
• Participate in project planning, implementation, and modernization efforts related to legislative information systems.
• Mentor junior quality assurance members and collaborate with the larger quality assurance team across legislative applications.

• Five (5) or more years of experience supporting enterprise applications, software products, or information systems.
• Experience gathering and documenting business requirements.
• Experience with documenting user acceptance criteria and associated test suites/cases.
• Experience coordinating system testing and validating business requirements.
• Experience developing technical or user documentation and delivering user support or training.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work effectively with both technical and non-technical stakeholders.

• Experience supporting government, legislative, or public-sector business processes.
• Experience with document management, workflow, case management, or legislative information systems.
• Experience with SQL, reporting tools, data analysis, or application integrations.
• Familiarity with software development lifecycle methodologies and project management practices.