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HelpDesk/Support IT Support Technical Support

Help Desk Analyst III: Phone-First IT Support

Job in Dover, Kent County, Delaware, 19904, USA
Listing for: Mbi Llc
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 USD Yearly USD 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Mbi Llc is seeking a Tier 1 Service Desk Technician based in Dover, Delaware, primarily responsible for phone support. The role involves troubleshooting, resolving, and documenting issues faced by internal and external customers, focusing on network connectivity and device issues. Candidates should have A+ and Network + Certifications or equivalent experience. Excellent communication skills are essential, along with proactive problem-solving abilities in a fast-paced environment.
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