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Entry-Level Service Desk Agent - IT Support
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-07-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a junior Customer Service Representative to provide first-line IT support in a government environment. You will log incidents, perform basic troubleshooting, and follow documented procedures under supervision.
Responsibilities include triage, accurate ticketing in ITSM tools, and guiding users through common tasks while ensuring security compliance and professional communication with users.
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