Sr. Creative Operations Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

The Senior Creative Operations Manager is responsible for driving the planning, execution, and delivery of cross-functional creative projects. This role serves as the connective link between stakeholders, strategists, and creative teams, ensuring projects are accurately scoped, properly resourced, and delivered on time without compromising quality. The ideal candidate is highly organized, proactive, detail-oriented, and able to bring clarity, structure, and strategic foresight to complex creative initiatives.

This individual thrives in ambiguous environments, asks the right questions early, and effectively manages competing priorities while supporting business objectives.

• Lead intake conversations with stakeholders to fully understand project objectives, constraints, and success criteria.

• Translate high-level requests into clearly defined project scopes, timelines, budgets, and deliverables.

• Identify risks, dependencies, and contingency plans at the outset of projects.

• Establish realistic timelines based on project type, complexity, and team capacity.

• Build and manage detailed project plans using Asana or similar project management tools.

• Coordinate across creative, marketing, product, and external partner teams to ensure alignment.

• Proactively advance projects by anticipating blockers and resolving issues before escalation.

• Monitor progress, manage scope changes, and ensure projects are delivered on time and in accordance with project requirements.

• Serve as the primary point of contact between stakeholders and the Brand & Creative team.

• Facilitate clear and consistent communication throughout all phases of a project.

• Lead status meetings, provide regular updates, and maintain transparency regarding risks, timelines, and project health.

• Confidently manage stakeholder expectations and address misalignment related to scope, timelines, or resources.

• Partner closely with creative leadership to align production requirements across multiple channels, including:

• Print

• Digital design

• Experiential and event activations

• Web (UX/UI)

• Video and motion content

• Social media content

• Apply knowledge of production processes, service-level expectations, timelines, and best practices.

• Ensure appropriate lead times and resource allocation models are incorporated into project plans.

• Continuously improve workflows, project templates, and tools to enhance team efficiency.

• Maintain documentation for processes, timelines, project standards, and operational best practices.

• Implement scalable systems and processes that support increasing creative demand and organizational growth.

• Projects are accurately scoped, launched efficiently, and delivered on time.

• Creative teams are protected from ambiguity and unnecessary rework.

• Stakeholders remain informed, confident, and well-supported throughout project life cycles.

• Risks are identified early and mitigated effectively.

• Processes are continuously improved to support scalability and operational excellence.

• Strategic Thinking:
  Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

• Leadership:
  Can lead strategic team initiatives, inspire others to take leadership roles, and…