It Support Specialist
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-08-31
Listing for:
Winner Ford
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
The IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good judgement, and initiative to support users and resolve their IT issues. The IT Specialist works well both as part of a team and independently, successfully completing complex tasks with only general guidance on assignments and solutions and meeting all deadlines.
WHERE YOU WIN Medical, dental, and vision insurance
401(k) with company match
Paid time off Employee vehicle purchase and service discounts
Career advancement opportunities within Winner Automotive Group Supportive leadership and a team-focused culture THE DAY TO DAY Oversee the operations of the dealership-wide computer system and related peripherals
Coordinate with third-party vendors to monitor and maintain the network, directories, phone, and security systems
Install desktops, laptops, peripherals, and software for networked and standalone environments
Coordinate IT equipment installation and maintenance with department managers to minimize disruption
Detect, diagnose, and resolve desktop and laptop hardware/software issues
Analyze IT service requests and provide prompt, effective solutions
Conduct IT audits as assigned
Communicate clearly with users via phone, email, and in personTHE RIGHT FIT Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)2–4 years of IT support or systems administration experience
Working knowledge of Windows desktop environments, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and Active Directory Strong hardware/software troubleshooting skills
CompTIA A+ or Network+ certification preferred
Excellent communication, customer service, and time-management skills
Ability to work independently, prioritize tasks, and meet deadlinesA self-motivated professional comfortable handling complex technical assignments with general guidance, who brings good judgment, initiative, and a customer-first mindset to every interaction.
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