Warehouse Operations Manager

Engage with internal customers and gain an understanding of their current and future needs.

Shape the customer-facing vision of the team and the roadmap for internal activities in support of the vision.

Act as the focal point of communication with key stakeholders, including internal and external customers at all levels.

Lead logistics vendors’ execution in a manner that is compliant with Meta policies and procedures.

Develop, implement, and manage operational and financial objectives and key results (OKRs) through KPIs, and collaboratively influence change within supply chain and with external vendors.

Develop standards, metrics, and procedures that maximize deployment efficiency.

Support the development and implementation of tools, processes, and systems for tracking, analyzing, and reporting inventory and related metrics.

Enable effective operational performance and execution across Meta’s multi-echelon supply chain.

Assist in meeting Sarbanes-Oxley requirements that apply to operations and inventory control within the warehouse.

Perform root cause analysis on discrepancies related to 3PL operations.

Develop and maintain standard operating procedures (SOPs) that leverage best practices and streamline global warehouse operations for scalability into new regions, and provide training platforms for new vendors.

Collaborate with cross‑functional teams and stakeholders to align logistics operations with organizational goals, identify and prioritize optimization initiatives, and develop scalable operational management practices.

Analyze data and metrics to identify trends, opportunities, and challenges, and develop strategies to address them.

Experience in managing outsourced transportation logistics services.

Hands‑on working experience with logistics management systems.

Demonstrated leadership experience, such as influencing partners, organizations, successful mentoring, and supporting the growth of other employees and teams.

7+ years of experience in global logistics, distribution, or supply chain management, with a proven track record of success in operations.

Operational experience at a logistics provider and distribution experience.

Established competence to leverage quantitative and qualitative data to identify trends and drive optimal supply chain execution, including standardizing data analysis across cross‑functional partners (e.g., finance, planning, fulfillment).

Experience driving continuous improvement, development, standardization, and implementation of processes and systems.

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).

Knowledge of ERP, WM, TMS, and dock schedulers.

Experience identifying operational inefficiencies and implementing process improvements in logistics or supply chain environments.

Understanding of relational database structures and systems to move the field of analysis toward automation integration.

Experience in logistics operations in a global, high‑growth, and automated environment.

Experience working in or with the import/export environment of a 3PL or carrier.

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).