Onsite Delivery Manager

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Manpower Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $75,000.00/yr

Annual Bonus

* Onsite Position that is Located Dover, Delaware - for a Manpower Client*

The OnSite Manager ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the OnSite Manager is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence.

Making an Impact....

The OnSite Manager drives operational success and client satisfaction by leading in four key areas:
Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the OnSite Manager creates a positive impact on both the workforce and client partnerships, ensuring Manpower’s standards are met and exceeded.

OnSite Manager fosters a culture of accountability, collaboration, and continuous development. By mentoring and guiding team members and/or talent, the OnSite Manager empowers individuals to excel in their roles while promoting open communication and teamwork. The OnSite Manager is committed to building a motivated, engaged, and high-performing team that delivers exceptional service to both clients and talent. Team size may vary based on client and site location.

Your Typical Day

Service Delivery & Reporting:

Data Entry & Reporting:
Oversees or directly manages data entry tasks to ensure all client and talent performance data is accurately captured. This includes monitoring time entry, tracking attendance, and overseeing payroll and invoicing processes. Contract compliance audits are conducted on a quarterly basis to ensure adherence to agreed terms and conditions of the client, in addition that all talent placed is continuing to meet all onboarding requirements.

Additionally, the Onsite Manager ensures that safety reports and any feedback from both talent and clients are documented and maintained for accurate records.

Client Reporting:
Prepares and delivers client-specific reports, ensuring all data is accurate and reconciled. This involves cross-referencing talent timesheets to ensure that hours, rates, and other critical details align with the client’s requirements. Regular communication is maintained with clients to ensure transparency and accuracy in reporting.

Order Management:
Processes any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands. This includes real-time adjustments and coordination with internal stakeholders to align resources with client needs.

Talent Engagement & Support:

Talent New-Hire Check-In’s:
Checks in with talent, asking about their experience, addressing any concerns, and offering support where necessary.

Performance & Safety Feedback:
Reviews performance metrics and addresses any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence. This regular interaction ensures that talent stays engaged and aware of expectations. Issues such as performance concerns or safety violations are discussed in a private location, documented, and addressed to ensure continuous improvement and a safe working environment.

End-of-Day Wrap-Up:

Administrative Tasks:
Wraps up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day.

Safety Reporting:
Reviews any safety incidents or near-misses…