Claims Manager - General Liability and Non-Litigation

Claims Manager - General Liability and Non-Litigation PRIMARY PURPOSE

To lead and oversee the non-litigated General Liability claims operations for a Large National Client by managing operational leadership teams, driving technical consistency, supporting claim quality initiatives, and ensuring high-quality claim and client outcomes. Has direct responsibility for 25-49 colleagues.

• Oversees day-to-day operations of the non-litigated General Liability claims program for a Large National Client.
• Provides leadership and direction to Non-Litigation Team Leaders responsible for claim inventory management and examiner performance.
• Maintains oversight of the full non-litigated GL claim inventory and operational performance across the program.
• Monitors operational metrics including inventory management, closure rates, cycle time, claim quality, pending management, and customer service outcomes.
• Ensures compliance with client handling instructions, jurisdictional requirements, corporate standards, and best practices.

• Directly supervises Non-Litigation Team Leaders supporting the Large National Client GL program.
• Provides indirect oversight for non-litigated claim examiner teams.
• Supports staffing strategy, succession planning, colleague development, and performance management within the non-litigation organization.
• Provides coaching, technical guidance, and leadership support to strengthen claim handling quality and operational consistency.
• Promotes a collaborative, accountable, and client-focused culture across the non-litigation teams.

• Supports consistency in liability analysis, investigation quality, reserving practices, and claim resolution strategies.
• Partners with Team Leaders and examiners to drive timely and effective claim resolution.
• Identifies trends, operational challenges, and emerging exposures within the non-litigated claim portfolio.
• Collaborates with litigation leadership and executive leadership to support escalation management and transition of claims into litigation when appropriate.
• Supports implementation of best practices and continuous improvement initiatives across the program.

• Supports client relationships through operational transparency, responsiveness, and proactive issue resolution.
• Participates in client meetings, stewardship discussions, and operational reviews as needed.
• Partners with client-facing leadership to ensure alignment between operational execution and client expectations.
• Supports delivery of operational insights, trend analysis, and performance improvement initiatives.

• Monitors operational performance, indemnity trends, expense management, and claim outcomes across the non-litigated portfolio.
• Utilizes reporting and analytics to identify trends, measure performance, and drive operational improvements.
• Supports operational planning, staffing strategy, workload balancing, and resource allocation within the non-litigation organization.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Travels as required.

Baccalaureate degree from an accredited college or university preferred. Licenses as required.

Eight (8) years claims management experience including two (2) years supervisory experience or equivalent combination of experience and education.

• Thorough knowledge of General Liability claims handling practices and procedures
• Strong operational leadership and organizational management skills
• Excellent oral and written communication, including presentation skills
• Strong analytical, organizational, and problem-solving skills
• Excellent interpersonal and negotiation skills
• Ability to lead teams and drive operational consistency
• Ability to analyze operational trends and implement improvement strategies
• Strong client relationship and collaboration skills
• PC literate, including Microsoft Office products and reporting platforms
• Ability to work effectively in a fast-paced, client-driven environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:
Computer keyboarding, travel as required

Auditory/Visual:
Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring…