Claims Manager - General Liability and Non-Litigation

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Claims Manager - General Liability and Non-Litigation

** PRIMARY PURPOSE** :
To lead and oversee the non-litigated General Liability claims operations for a Large National Client by managing operational leadership teams, driving technical consistency, supporting claim quality initiatives, and ensuring high-quality claim and client outcomes. Has direct responsibility for 25-49 colleagues.

** ESSENTIAL FUNCTIONS and RESPONSIBILITIES*
* ** Non-Litigation Operations Leadership*
* + Oversees day-to-day operations of the non-litigated General Liability claims program for a Large National Client.

+ Provides leadership and direction to Non-Litigation Team Leaders responsible for claim inventory management and examiner performance.

+ Maintains oversight of the full non-litigated GL claim inventory and operational performance across the program.

+ Monitors operational metrics including inventory management, closure rates, cycle time, claim quality, pending management, and customer service outcomes.

+ Ensures compliance with client handling instructions, jurisdictional requirements, corporate standards, and best practices.

** Leadership & Team Management*
* + Directly supervises Non-Litigation Team Leaders supporting the Large National Client GL program.

+ Provides indirect oversight for non-litigated claim examiner teams.

+ Supports staffing strategy, succession planning, colleague development, and performance management within the non-litigation organization.

+ Provides coaching, technical guidance, and leadership support to strengthen claim handling quality and operational consistency.

+ Promotes a collaborative, accountable, and client-focused culture across the non-litigation teams.

** Technical & Claim Oversight*
* + Supports consistency in liability analysis, investigation quality, reserving practices, and claim resolution strategies.

+ Partners with Team Leaders and examiners to drive timely and effective claim resolution.

+ Identifies trends, operational challenges, and emerging exposures within the non-litigated claim portfolio.

+ Collaborates with litigation leadership and executive leadership to support escalation management and transition of claims into litigation when appropriate.

+ Supports implementation of best practices and continuous improvement initiatives across the program.

** Client Partnership & Service Delivery*
* + Supports client relationships through operational transparency, responsiveness, and proactive issue resolution.

+ Participates in client meetings, stewardship discussions, and operational reviews as needed.

+ Partners with client-facing leadership to ensure alignment between operational execution and client expectations.

+ Supports delivery of operational insights, trend analysis, and performance improvement initiatives.

** Financial & Performance Management*
* + Monitors operational performance, indemnity trends, expense management, and claim outcomes across the non-litigated portfolio.

+ Utilizes reporting and analytics to identify trends, measure performance, and drive operational improvements.

+ Supports operational planning, staffing strategy, workload balancing, and resource allocation within the non-litigation organization.

** SUPERVISORY RESPONSIBILITIES*
* + Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

+ Provides support, guidance, leadership and motivation to promote maximum performance.

+ Travels as required.

** QUALIFICATIONS*
* ** Education & Licensing:
** Baccalaureate degree from an accredited college or…