AVP, General Liability Claim Product Development & Strategy

** Who Are We?*
* Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

** Job Category*
* Claim

** Compensation Overview*
* The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

** Salary Range*
* $ - $

** Target Openings*
* 1

** What Is the Opportunity?*
* This position is responsible and accountable for developing and implementing national/international strategies related to a line of business, product, program or function.  Leads multiple functions within the line of business with national and enterprise scope and influence.  Builds and maintains strong partnerships to drive business results.

** What Will You Do?*
* + Claim Strategy:

+ For national and international line of business develops and directs strategies and business plans for product development/ enhancements,   design, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues, customer service and claim technical support.

+ Builds relationships with claim legal and other claim product teams to develop and direct national strategies and business plans for line of business initiatives to increase sales and productivity reduce expenses and improve results and customer service.

+ Develops organizational design and workflow strategies (e.g.; direct management vs. matrixed; centralized vs. decentralized or specialization).

+ May oversee development of quality assurance programs relative to line of business product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.

+ Oversees vendor strategies including vendor selection, negotiation and contracting.

+ Claim Management:

+

May have direct accountability for leading product specific claim operations and achieving business results.

+ Responsible for product performance and quality.

+ Claim Practices & Field Support:

+ Provides feedback to claim management regarding improvement needs relative to Claim processes and practices.

+ Proactively stays abreast of industry and jurisdictional issues.

+ May direct industry analysis and benchmarking studies    adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

+ Partners with Claim University on the development and design of technical claim/leadership training strategies, programs and curriculum.

+ Partners with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

+ Provides process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.

+ Partners with business management to oversee the review and monitoring of financial and qualitative operating results.

+ Uses economic, industry and competitor trends to drive business decisions.

+ Consults with Underwriting and Marketing regarding approaches to implementing business process change.

+ Shares accountability with business partners to achieve and sustain quality results.

+ Business Process, Workflow and Technology:

+ Monitors results on an ongoing basis and discuss product performance and improvement opportunities with business partners…