Associate Director of Client Care

Associate Director of Client Care

JEVS Care at Home | Dover, DE

Full-Time | In Office Position

JEVS Care at Home is seeking a detail-oriented, mission-driven Associate Director of Client Care to join our team. The Associate Director of Client Care will be responsible for driving business growth in the Delaware market while overseeing all aspects of client and caregiver operations, including recruitment, on‑call coordination, retention, compliance, and office performance metrics. This role will ultimately lead and develop a team to support these functions.

The Associate Director of Client Care ensures clients receive consistent, high‑quality care in accordance with JEVS Care at Home policies and procedures, industry standards, and all applicable laws and regulations. This position reports directly to the Area Director.

• Strategically plan and budget for sustainable growth of office, team, and business unit. Coordinate planning with Area Director, VP, and/or Sr VP.
• Manage the office and team in relation to Key Performance Indicators (KPIs), for example: growth, gross margin, overtime, utilization of authorized hours, EVV compliance, client and caregiver satisfaction, etc.
• Develop and maintain a seamless referral/start‑of‑care process.
• Establish and maintain relationships with referral sources, service coordination agencies, and Managed Care Organizations.
• Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and client satisfaction.
• Conduct intakes and customer service home visits as needed.
• Conduct periodic observations of intakes and home visits to ensure all policies and procedures are being followed and proper documentation is being completed efficiently.
• Responsible for the data collection, maintenance, and timely submission of established reports.
• Ensure EVV compliance by monitoring weekly key metrics, such as missing time‑sheet reports and prebilling reports.
• Lead recruitment and retention to execute the recruiting strategy.
• Support agency growth by engaging in client and caregiver outreach, identifying opportunities to expand service delivery, and assisting with sales, marketing, and public relations efforts as assigned.
• Perform outreach functions including attending health fairs, community events, and other activities, as required.
• Perform additional duties, special projects, and reports as assigned.

• Bachelor’s Degree in Human Services, Business Administration, or related field.
• 5‑7 years of experience working in Home Care with DMMA, elderly, and/or disabled populations.
• Experience with case management/coordination, records/utilization management, preparing reports, or other documentation.
• Proven track record of growing a business.
• Knowledge of HHA exchange preferred.

May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits, and other related functions.

• Health insurance
• Dental insurance
• Life insurance
• Generous paid time off
• Retirement benefits

The base pay for this position ranges from $60,000 to $70,000 and will vary based on factors such as skills and experience.