Director of Student Success and Analytics

Director of Student Success and Analytics

Position Title
- Director of Student Success and Analytics

Position Number - 114485

Position Type
- Regular Full-Time

Hiring Location
- Office of the President-Dover, DE

Salary
- Based on Education and Experience

Classification Title
- Director of Student Success and Analytics

Job Code - 3064 (FT), 3564 (PT)

FLSA
- Exempt

Position Pay Grade
- Salary Plan A (FT), Salary Plan C (PT)

Position Type
- Full-Time

Summary Statement
- An incumbent provides strategic leadership for student success initiatives and the Office of Research and Analytics, delivering data-informed insights that advance equitable student outcomes, academic planning, regulatory reporting, and institutional decision-making.

Nature and Scope
- The incumbent reports to the Vice President for Academic Affairs and leads strategic initiatives to advance equitable student outcomes and institutional student success priorities. The position provides leadership for the Office of Research and Analytics, overseeing external regulatory and accreditation reporting and directing research and analysis that inform academic planning, enrollment management, program review, and institutional decision-making. The incumbent supports continuous improvement and innovation efforts across the College and serves as the institution's primary liaison to national student success networks and thought leaders.

The role collaborates closely with Academic Affairs, Finance, Information Technology, Instructional Design and Technology, Business Services, the Registrar, and Institutional Effectiveness to provide data-informed guidance for policy, planning, budgeting, and decision-making.

Principal Accountabilities - 1. Provide leadership and vision for the College's student success framework, ensuring alignment with strategic priorities, equity commitments, and emerging trends.
2. Oversee the Office of Research & Analytics, establishing data governance standards and ensuring the integrity, accuracy, reliability, and ethical use of institutional data, including accessible reporting tools and actionable insight to support strategic decision-making.
3. Ensure accurate data, analysis, and reports are maintained in College information systems and provide guidance to College staff for system changes to maintain data integrity.
4. Lead cross-campus student success strategy development, including coordination with academic affairs, student affairs, advising, faculty leadership, and operational departments.
5. Serve as the primary institutional liaison to national and state reform organizations, representing the Office of Research and Analytics and the interests of the College in working with other higher education institutions, the State of Delaware, the Middle States Commission on Higher Education, federal and state agencies, and other stakeholders.
6. Provide expertise in and oversight of the design, administration, analysis, and reporting of internal and external research instruments. Develops and designs surveys to collect student and stakeholder feedback. Analyze reports and make recommendations based on results.
7. Support planning and assessment processes, which include overseeing, producing, and maintaining data for Mission Goal Assessment, the College website, and internal reports available to faculty, staff, and administrators on the portal.
8. Coordinate implementation, monitoring, and refinement of transformational student success initiatives.
9. Direct development and monitoring of key student success performance indicators, including but not limited to recruitment, retention, progression, equity gap analysis, and completion outcomes. 10. Lead professional learning communities and faculty/staff capacity-building focused on data-informed, evidence-based strategies for continuous improvement including timely interventions for curriculum enhancements and content delivery. 11. Oversee compliance and external reporting obligations, including accreditation support, IPEDS and federal/state reporting, financial aid data, and grant-funded initiatives.

12. Provide executive-level guidance and interpretation of institutional research and analytics for senior leadership, preparing and delivering high-impact reports, dashboards, and executive presentations to Board of Trustees, President's Council, and other internal audiences. 13. Manage project timelines, budgets, and resource allocation for student success strategies, ensuring responsible stewardship and alignment with institutional priorities. 14. Supervise and mentor the Office of Research and Analytics team, fostering collaboration, professional development, and a high-performance culture.

15. Champion a college wide culture of data-informed practice, including responsible use of predictive analytics, equity-focused evaluation, and transparent communication of findings. 16. Monitor national policy trends, research, and innovation in student success, including efforts at peer institutions, to advise senior…