LPN-Dover Center Manager

LPN Supervisor

PPDE requires that all staff are vaccinated against Covid-19 per policy.

Active DE LPN license

Three-Five years LPN experience preferred

One-Three years supervisory experience preferred

JOB SUMMARY:

Responsible to the Operations Director for the day-to-day operations of the assigned center(s) or service(s); for the hiring, and supervision of all center staff; for developing, refining and implementing operational procedures in consultation with the Medical Services Administration team; and for supervising in the daily delivery of patient services. This applies to both Family Planning and Medical/Surgical Abortion Services.

ESSENTIAL FUNCTIONS

• All duties and responsibilities are performed in a professional, efficient and customer service oriented manner in compliance with PPDE's Manual of Medical Standards and Guidelines, PPDE policies and procedures and local, State and Federal regulations. Models a positive approach and excellent customer service skills; handles all service-related complaints.
• Oversees employees, systems, services and facilities, maintaining these with a customer service orientation and in compliance with PPDE's Manual of Medical Standards and Guidelines, other PPDE policies and procedures, quality management guidelines, compliance and code of conduct, and all local, State, and Federal regulations.
• Maintains a detailed understanding of, and ensures compliance with, regulations pertaining to all local, State and Federal regulations related to the operations of the health center, including OSHA, CLIA, Title X, Upstream, and other regulatory bodies and grant-funded programs effecting health care facilities.
• Function in the delegated role of Lab Supervisor, responsible for the day-to-day operations of the on-site laboratory and ensure that staff performing testing is properly oriented and proficient in their assigned duties, according to CLIA standards.
• Through effective human resource management, hires, trains, supervises, coaches, disciplines, and evaluates staff, in consultation with the Vice President of Operations and HR Manager. For supervision of staff activities (during family planning and surgical services), responsibilities include initial orientation and coordination of training of new clinic staff; planning, coordinating, scheduling activities for staff; ongoing training and development of existing staff; communicating to staff regarding agency policy and changes in policy and protocols;
  
  and regular feedback and written evaluations regarding performance and behavior related to all services activities. Coordinates clinic staffing and need for additional and/or replacement staff.
• Manages the delivery of patient care within Family Planning and Abortion Services, including but not limited to scheduling and establishing staff assignments, managing patient flow, managing non-medical emergencies, ensuring appropriate supervision for medical emergencies, and assisting with direct care as needed during clinical sessions for family planning, medical and surgical abortions, colposcopy and other procedures.
• Facilitates health center operations by identifying and resolving problems; identifying and proposing responses to developing trends and by problem solving with staff and members of the patient service administrative team and optimizing the patient experience.
• Promotes a clinical environment in which high quality care is provided in a manner that is efficient, responsive to patient needs, user friendly, and cost effective. Ensures center is clean and organized at all times.
• Maintains efficient center flow by planning and implementing patient and staff scheduling and ensuring that needed supplies and equipment are available at all times, and as such are ordered in a timely and cost-effective manner. Real time trouble shooting in response to patient flow issues.
• Regularly and systematically analyzes, monitors, and modifies Family Planning and Abortion Services operational systems including patient appointment templates, patient flow, and staffing to maximize center efficiency, productivity, and cost-effective efforts while promoting a clinical environment that demonstrates consistent high quality customer service and care. Ensures staff productivity by tracking performance and counseling/training to achieve PPDE productivity standards. Develops the center staff into a high-functioning, cost-effective team.
• Works collaboratively with other PPDE supervisors and managers to ensure adequate coverage for all agency clinical areas is maintained at all times.
• Collaborates with Vice President of Operations and staff to ensure excellent productivity in all center processes and practices as well as to plan and implement patient care guidelines and procedures.
• Collaborates with Vice President of Operations and Vice President of Clinical Services to plan the yearly budget, develop a capital needs list, and monitors monthly expenses. Completes associated monthly, quarterly, annual reports as needed.
• Monitors…