Project Manager, IT Project Manager

Delaware Health Information Network (DHIN) is the nation’s first operational statewide health information exchange, connecting health data with those who use it, actionable insights, and healthier lives and communities. Since going live in 2007, DHIN has helped healthcare providers, data partners, policymakers, and other partners securely access and share the information needed to make smarter, more informed healthcare decisions. Behind this important work is a small, highly collaborative team of professionals who bring diverse expertise, ideas, and perspectives in support of a shared mission.

At DHIN, employees have the opportunity to make a meaningful impact, work closely across teams, and contribute to innovative solutions that help shape the future of healthcare.

The Project Manager plays a critical role by serving as the lead for project work for all assigned project initiatives and will integrate with all DHIN teams, stakeholders, and technology vendors. Projects are typically IT integration projects but are shifting towards projects requiring software development and customization. The Project Manager has no positional authority and must be able to create and sustain cooperative voluntary relationships between project participants.

DHIN’s main office is located in Dover, DE. While this position will have the flexibility to work remotely, some in‑office work is required.

• Participate in the Service Design process as needed, assisting in the development of new projects and services for presentation to and approval by DHIN management.
• Work with an integrated team to gather and analyze requirements for approved projects, including participating in customer discovery calls.
• Gather requirements from customers, DHIN business relationship managers, and project executive sponsors; develop detailed requirements analyses.
• Document expected customer business outcomes for each assigned project and establish success metrics, including a customer satisfaction survey.
• Develop and document use cases, user stories, and process flow, data flow and workflow diagrams.
• Develop a Preliminary Project Scope document covering objectives, project team members, scope boundaries, deliverables, risks and mitigations, constraints, high‑level process flow, and high‑level schedule; review with Design Team, Director of Plans & Programs, customer, and project executive sponsors.
• Own final review and approval of project requirements and schedule at project kickoff.
• Develop and update project plans for IT projects, including objectives, scope, technologies, systems, specifications, schedules, funding, staffing, and deliverables.
• Develop and manage a work breakdown structure (WBS) to estimate the effort required for each task.
• Work with community participants to document current clinical data flows and workflows.
• Identify the project life cycle deployment stage and assess its impact on quality, cost, resources, scope, and time.
• Maintain accurate project and portfolio records required under the Project Management Methodology.
• Report on project status accurately and timely; prepare weekly status reports covering progress, escalations, data slippage, risks and mitigations, and other key metrics.
• Monitor and track project milestones and deliverables.
• Manage project scope by documenting and obtaining approval for scope changes through established change management procedures.
• Resolve or elevate critical issues, changes, problems, or delays to the project’s executive sponsor and DHIN management.
• Establish and execute a project communication plan, including weekly project meetings, to set and manage expectations.
• Act as a mediator between stakeholders, DHIN team members, and vendors.
• Serve as a resource for other staff in identifying and resolving problems.
• Submit project deliverables, ensuring adherence to quality standards.
• Ensure satisfactory transfer of control upon project completion; close out and archive all project documentation.
• Develop “lessons learned” documentation, including a minimum of three key success measurements of project success (e.g., customer satisfaction survey results).
• Function as…