Program Quality & Outcomes Specialist

Program Quality & Outcomes Specialist

For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation. Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision.

Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.

The Program Quality & Outcomes Specialist supports the Director of Program Quality in advancing program assessment, data collection, and continuous improvement efforts across Boys & Girls Clubs of Delaware. This role plays a critical part in ensuring that the organization maintains strong systems for tracking and reporting program outcomes, with particular focus on grant-related data requirements. The Specialist works closely with Club staff to support the implementation of quality assessments, monitor progress toward grant outcomes, and ensure that data collection processes are consistently followed across all sites.

This position serves as an important bridge between the Program Strategy & Implementation team and the Resource Development department, ensuring that outcome data, impact metrics, and program documentation are organized, accurate, and readily available to support grant reporting and funding stewardship. The Specialist brings strong attention to detail, data literacy, and a commitment to using information to improve outcomes for youth.

• Support the Director of Program Quality in coordinating and conducting program quality assessments across Club sites, including preparation, scheduling, data collection, and follow-up documentation.
• Assist with the administration of Boys & Girls Clubs of America assessments including the National Youth Outcomes Initiative (NYOI), Program Quality Assessment (PQA), and other organizational evaluation tools.
• Maintain and manage program data systems, ensuring that data entry, tracking, and reporting processes are accurate, timely, and consistently followed across all Club sites.
• Monitor progress toward grant-funded program outcomes, tracking key metrics and milestones to ensure the organization meets funder expectations and reporting requirements.
• Develop and maintain data collection systems, tools, and protocols that support both program quality improvement and grant compliance needs.
• Collaborate with Club Directors and program staff to support accurate data collection practices, providing guidance and troubleshooting assistance as needed.
• Serve as a key liaison with the Resource Development department, ensuring outcome data, impact metrics, and program documentation are organized and accessible for grant reporting, proposals, and funder communications.
• Prepare data summaries, outcome reports, and program impact documentation in support of grant reports and organizational communications.
• Support the development and maintenance of program dashboards and data visualization tools that help staff and leadership understand program performance and outcomes.
• Assist in building staff data literacy by providing training and support to Club staff on data collection tools, processes, and the importance of accurate outcome tracking.
• Identify gaps or inconsistencies in program data and work with the Director of Program Quality and Club staff to develop and implement solutions.
• Support annual reporting processes including BGCA Annual Report data compilation and organizational impact summaries.
• Coordinate with external evaluators, funders, or partner organizations on data sharing, reporting, and evaluation activities as needed.
• Perform other duties as assigned to support the Program Strategy & Implementation team.