Host Person - Food Sugar Factory

• Ensures first and last impressions of guest encounters are of warmth, welcome, communication, positive energy, and spirit.
• Greet and acknowledge guests as well as tending to guests courteously and in a timely manner. Recognize repeat guests with concerted effort via smiling/eye contact. Welcomes and re-invites guests upon departure.
• Monitors the workflow of the restaurant and escorts guests to tables accordingly.
• Monitors guest satisfaction and alerts General Manager, Assistant Manager, Supervisor and Chef if guests have an issue.
• Monitors Open Table and make reservations for customers.
• Communicates to kitchen business flow (i.e. how many guests will be ordering, number of guests having dessert, guests to be seated, etc.)
• Oversees and ensures appropriate rotation of stations regarding guest seating.
• Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.
• Updates Open Table and takes reservations in advance as required.
• Confirms reservations for parties of 8 or more 24-48 hours prior to the date.
• Responsible for making sure the restaurant menus and wine/drink lists are clean and in order.
• Maintains attractive displays at the entrance and inside the restaurant.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, General manager, Assistant Manager, Supervisor, and guests.
• Follows all company policies and procedures.
• Complies with the company’s recycling program standards that include Food Waste, Streamline, and Trash.
• Must be actively at work to perform the essential functions of this job.
• Create and maintain a sense of urgency.
• Performs other duties as assigned.
• Must possess good English communication skills.
• Must be able to report to work on time as scheduled.
• Must be ABC certified before starting work.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to handle pressure during peak business periods.
• Union Representation: This position is represented by Unite Here and is subject to the applicable collective bargaining agreement.
• Must be available to work weekends, holidays, and nights as scheduled.

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Target Starting Hourly:

$15.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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High School or better.

Must be able to speak, read and write English.

Ability to comply with the company’s recycling program standards that include Food Waste, Streamline, and Trash.

Communicates effectively with co-workers, General manager, Assistant Manager, Supervisor, and guests.

Provides exceptional customer service.

Experience updating Open Table and taking reservations.

ABC Certification.

DE Service License.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.