Assistant Service Manager

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to ensure that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Drive sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
• Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service‑related tasks as qualified and directed.
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
• Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws.
• Effectively communicate with all store associates, management, and customers.
• In the absence of management, act as the primary supervisor for the store staff, observing and coordinating operational activities.
• Key holder and responsible for opening and closing duties.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions; ability to apply formulas to calculate commissions and discounts.
• Previous supervisory or lead work experience.
• Ability to exercise judgement and work independently.
• Strong customer service skills and ability to handle difficult situations.
• Comfortable using up‑sell techniques.
• Strong cash handling skills, including usage of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy, and follow‑through.
• Availability to work days, nights, holidays, and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On‑demand pay partner (Daily Pay)
• Reduced benefits available for part‑time team members

• $20.79 to $26.40 per hour based on experience
• Commission and Bonus potential

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.