Customer Success Executive

Location:
United States (multi-city travel)

Competitive salary and 20% bonus

Mishi Pay is an international, leading checkout technology company that empowers shoppers to checkout instore using either self-checkout via their own smartphones, or using Mishi Pay's industry leading, minimalist, low cap-ex kiosks. We are creating an enjoyable and convenient in-store shopping experience for leading retailers globally.

Mishi Pay now also runs Mobile POS, Click and Collect and Cash registers, so that merchants, who initially start with our self-checkout, can eventually run their whole store checkout process on Mishi Pay. With our technology, retailers have proven reductions in cost, due to requiring fewer cashiers, a marked increase in sales due to improved basket sizes, higher frequency of shopper visits and reduction in abandoned baskets, and in addition, all our retailers can access rich and priceless data about their customers.

This enables a much better understanding of the customer journey in their bricks and mortar stores.

Our key growth markets are the US and EMEA and as such, as we're looking for key individuals to make an impact within our talented, driven team.

We're looking for an approachable, technology-literate Customer Success Executive to join us to carry out on-site deployments, onboarding, training and research. As such, you'll be comfortable meeting face to face, as opposed to online CS support. It's essential that you've previously supported similar tech platform deployments, or onboarding, be that instore or online, and you're highly articulate, proactive and able to work autonomously at all times.

The role of the CSE is to visit Mishi Pay-enabled stores across the US and carry out on-site deployments, training, and research, including:

• Meet store managers and HQ and onboard them onto the Mishi Pay platform.
• Execute training of store staff and store managers.
• Perform in-store testing of the Mishi Pay app and report potential bugs back to the team.
• Conduct shopper research inside the store.
• Produce reports around traction, risks, and opportunities to maximize results.

• Excellent communication skills and comfortable engaging with shoppers, store managers, and executives.
• Experience with technical deployments (network, hardware, testing applications) / onboarding customers onto tech platforms
• Comfortable with instore contact and speaking to all levels of stakeholder.
• Strong understanding of mobile applications; you are an avid app user.
• Fluent in English (conversational Spanish is a plus).
• Valid US driver’s license.
• Authorization to work in the United States.
• Willingness to travel domestically to retail and attraction locations.
• Experience working in retail stores is a bonus.

• Monthly Employee Awards
• A small monthly training budget
• Company events
• US Travel
• Mac Book
• Career progression and a chance to work with some of the brightest minds in tech