Sales Associate: Dover, DE

Job Functions Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

Greet every customer you make eye contact with, anywhere in the store

Answer customers questions and provide information on procedures and policies

Be at your workstation on time

Be customer ready whenever you are on the stage/sales floor

Maintain awareness of all promotions and advertisements

Recommend related items when appropriate and execute S.A.L.E.S. process

Keep your area of responsibility neat, clean, stocked and priced properly

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Actively participate in daily huddle meetings

Uphold merchandising and store cleanliness standards

Offer a carry-out if appropriate

Know the proper way to answer the telephone

Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.

Address all safety concerns immediately

Advise store management of any pricing errors

Advise store management anytime you say "no" to a customer

Take initiative to learn product knowledge

Take initiative to learn selling skills

Perform other tasks as asked by store management

Sales Floor Duties Aid customers in locating merchandising in store, on , as well as, processing special orders

Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys Ensure all shipments are packed out in its proper home and all overstock is away Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties Ring each transaction accurately

Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed

Call for help when more than 3 customers are waiting

Keep busy around the registers when you are not ringing

Process merchandise returns as needed

Physical Requirements Essential Physical Ability Frequency Requirement Walking Frequent Flat  surfaces from point to point

Standing Constant All  work performed on feet

Sitting None Stooping Frequent To  pick up cartons at floor level

Reaching Frequent To  a height of 6 feet

Lifting Frequent Up  to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity Frequent Must  be able to use at least one hand to operate register and complete paperwork

Pushing/Pulling Frequent Move  hand jacks from place to place

Carrying Frequent Up  to 50 lbs., up to 10 feet, occasionally more

Climbing

In-frequent

Stairs in storage rooms; ladders

Vision Constant Read  labels, recognize boxes, safety in working

Hearing Constant Safety  Signals Required

Education:

High School Diploma or equivalent

Required Experience:

Previous retail experience preferred, but not required.

Required

Skills and Abilities:

Excellent customer service skills

Strong communication and interpersonal skills

Ability to work effectively in a team environment

Ability to work a flexible schedule, including evenings and weekends

Ability to lift and carry up to 50 pounds

Basic math and computer skills
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