Merchandising Lead

Position Summary

Sam's Club position located at 1572 N Dupont Hwy, Dover, DE . This role includes providing member service, assisting with self-service technology, facilitating purchases, resolving member issues, and promoting the company's products and services. The position also involves supervising and guiding associates, performing daily store operations, merchandise presentation, safety, compliance, and contributing to a positive, results-driven culture.

• Provide member service by acknowledging members and identifying needs; offer guidance and support on self-service technology; assist with purchasing decisions; locate merchandise; resolve issues; and promote the company’s products and services.
• Assist management with supervision of associates: assign duties, communicate goals and feedback, train on processes, provide direction on member-service approaches, and ensure issues are resolved according to policy.
• Receive and stock supplies; organize and maintain the sales floor; complete documentation in accordance with company policies.
• Maintain safety by conducting safety sweeps, handling forklift procedures, disposing of hazardous materials per guidelines, and reporting unsafe conditions.
• Maintain sales floor and merchandise presentation via claims and returns handling, stocking, organizing displays, pricing, identifying shrink and damages, and securing fragile merchandise.
• Monitor product quality, rotation, dating, recalls, and sanitation; ensure compliance with policies across departments.
• Oversee club pick-up order processing and staging according to policy and procedures.
• Develop and implement processes to meet business needs by collaborating with managers and partners; analyze information, monitor progress, and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, ethics, and integrity; explain and apply policies in business processes and actions; support Open Door Policy and address ethical issues.
• Lead and participate in teams; coordinate work assignments; provide advice and feedback; model adaptability to change and help others.

Outlined requirements for this position. Must be 18 years of age or older. 6 months of retail experience AND 6 months of customer service experience.

Leading a team and supervising experience, including hiring, evaluating, mentoring, developing, and managing workload of others.

Primary

Location:

1572 N Dupont Hwy, Dover, DE , United States

The hourly wage range is $22.00 to $30.00 per hour. The actual rate will equal or exceed the applicable minimum wage. Additional compensation may include premiums based on schedule, facility, season, or work performed. Benefits include health, financial, paid time off, and other programs described by the employer. Live Better U is a company-paid education benefit program for associates. Eligibility may apply;

details mart or related sites.

There is no guarantee of participation in any program, and benefits are subject to change.

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