Inside Sales Specialist; Expeditor - Parts

Inside Sales Specialist (Expeditor) - Parts

Location: Hybrid Remote, with opportunity to be fully remote

Schedule: Monday--Friday | 8:00 AM - 5:00 PM

Pay Range: $26.00--$30.00 per hour, depending on experience

Travel: up to 10% for training

Build Relationships. Deliver Solutions. Keep Critical Industries Running.

• Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement.
• Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies.
• Prepare parts estimates to customers.
• Process customer payments and credit card transactions accurately and securely.
• Assist customers with payment inquiries and coordinate with accounting as needed.
• Process Return Material Authorization (RMA) and coordinate product returns with customers and internal departments.
• Prepare and process customer credits in accordance with company policies.
• Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery.
• Communicate order status, shipment updates, and any delays to customers proactively.
• Maintain accurate customer, order, and sales records within the ERP/CRM system.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction.
• Identify and resolve customer issues while maintaining strong customer relationships.

• Run daily invoice reports and add inbound and outbound freight charges to customer orders before invoicing occurs.
• Responsible for invoicing accuracy.

• Maintain customer records, quotes, pricing, and sales activities within CRM and ERP systems.
• Prepare and distribute customer communications, proposals, and commercial documentation.
• Track customer inquiries, technical requirements, pricing updates, and sales opportunities.
• Ensure all sales documentation is complete, organized, and compliant with company standards.

• Partner with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance to deliver exceptional customer experiences.
• Coordinate with suppliers and internal teams regarding product availability, lead times, and order fulfillment.
• Assist with forecasting, territory support, pipeline management, customer segmentation, and sales reporting.
• Support onboarding and development of new sales team members as needed.

• Maintain accurate documentation to support pricing governance, audits, and commercial compliance.
• Assist with sales dashboards, pipeline summaries, forecasts, and customer activity reporting.
• Recommend improvements to sales processes, CRM utilization, reporting tools, and workflow efficiency.
• Support the development of standardized sales procedures and best practices that improve customer service and operational performance.

• Excellent customer service, communication, and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-pace environment.
• Strong analytical, problem-solving, and critical thinking skills.
• Professionalism, integrity, and sound judgment.
• Ability to work independently while collaborating effectively across departments.
• Proficiency with Microsoft Office Suite and CRM software.

• Bachelor's degree Business Administration, Sales, Marketing, Communications, or a related field, or equivalent work experience.
• 2--5 years of experience in inside sales, technical sales, customer service, sales support, or a related commercial role.
• Experience in industrial equipment, marine, power generation, diesel engines, heavy equipment, or related industries.
• Experience using CRM platforms, ERP systems, quoting tools, product databases, and customer communication software.
• Experience…