Dealer Relationship Manager –Delaware & Greater Philadelphia

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

As one of the nation’s top five auto finance providers, we partner with more than 14,000 dealerships nationwide to deliver competitive financing solutions for both prime and non‑prime customers. Our mission is to help dealers grow their business while making vehicle ownership more accessible to customers.

This is an outside sales position that requires the associate to reside within the assigned sales territory of Delaware State meet business needs, effectively service clients, meet with prospects and attend in-person meetings and events.

The Dealer Relationship Manager (DRM) is the front‑line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in a defined territory. This individual will be accountable for driving loan originations, educating dealers on products, finance programs, underwriting policies, ensuring outstanding service and responsiveness.

• Establish, develop, and manage strong, trusted relationships with automotive dealerships within the territory.

• Grow loan originations and dealer engagement by promoting the company's auto finance programs including Santander.

• Auto Finance, OEM programs, small business, dealer commercial products, and digital services.

• Execute sales strategies and support key initiatives as directed by sales management.

• Identify market trends and competitive activities to identify growth opportunities.

• Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.

• Maintain contact with dealership personnel through dealer visits to understand business needs, maximize engagement in the company’s offerings, and ensure overall satisfaction.

• Perform routine account management tasks and proper contact management to ensure accurate record keeping.

• Partner closely with Credit and Funding teams to deliver superior service and resolve dealer issues quickly.

• Coordinate meetings between Dealer Principals and dealer commercial services partners (Floor Plan).

• Communicate dealer performance KPIs with dealership owners and general management staff.

• Provide support to internal partners such as dealer collections, dealer performance, risk, pricing, legal, to resolve outstanding business matters.

• Represent the company at dealer events, trade shows, and industry meetings.

• Ensure compliance with all regulatory and company policies in dealer interactions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business, Finance, Marketing or equivalent work experience
  - Required.

• 5+ years of sales experience in auto finance, client relations, account management, relationship management. or automotive retail sales management
  - Required.

• Proven ability to build strong business relationships and deliver results in a goal‑oriented environment.

• Ability to travel daily within assigned territory up to 100% of the time.

• Experience in Microsoft Office products.

• Strong understanding of dealership operations and auto finance products.

• Excellent written and verbal communication, presentation, and negotiation skills.

• Self‑starter with strong organizational and territory management abilities.

• Effective problem‑solving and time management skills.

No Certifications listed for this job.

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