Security Operations Center- Dispatcher NIGHTS Rotating Weekends

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as a stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Nights

Salary Range: $18.73 - $28.09 hourly

Performs as the onsite call taker for Bayhealth Public Safety, Emergency Line, and Internal Patient Transport. Dispatches and coordinates all on‑duty Public Safety and Patient Transport team members throughout the organization. Provides alarm monitoring and security surveillance, reviewing and saving surveillance video as directed. During activation of the Emergency Operations Center, acts as command center call taker.

• Dispatches and coordinates on‑duty Public Safety and Patient Transport teams. Promptly responds to and prioritizes telephone requests, assigns staff to perform services such as helicopter arrivals, alarm activations, employee transports/escorts, meal transport, door and building openings. Makes notifications to appropriate hospital staff and assigns personnel to locations to effectively handle the situation.
• Understands and appropriately utilizes security technologies including access control systems, video management systems, incident reporting systems, computer‑aided dispatching, radio systems, and telephone systems.
• Monitors fire alarm systems, access control, infant abduction systems, and duress alarms for all facilities. Ensures 100% of duress alarm PMs are completed monthly. Monitors alarms specific to facility operations such as boiler pressure low steam, O2 reserves, CHEMPACK storage, medical gases, bone freezer and dispatches appropriate staff or outside agency as necessary.
• Monitors surveillance cameras to ensure the security of the hospital campuses and off‑site facilities. Dispatches Security Officers/Constables to investigate any suspicious activity. Controls access to the facilities based on operational procedures.
• Briefs the Public Safety Department Director and Manager of any serious injuries or incidents where notifications were made.
• Completes employee identification badges, employee vehicle registration, issues appropriate parking decals and enters the information into the automated computer system.
• Collaborates with local and State agencies relative to Medical Center security investigations; directs and/or has agency personnel escorted to hospital buildings and premises.
• All other duties as assigned within the scope and range of job responsibilities.

• Education:
  
  High School Diploma or GED
• Credential(s):
  Driver License Driving Record Required. CHSO-Basic within 1 year of hire if not already obtained
• Experience:
  
  Required:
  
  No experience required

• Education:
  
  Associate Degree in Criminal Justice
• Credential(s):
  Basic Life Support Certified Safety & Health Official
• Experience:
  
  Preferred:
  One (1) year experience as a Controller or Dispatcher in criminal justice, law enforcement, or related fields