Senior Field Service Representative - Philadelphia

Job Summary

Schneider Electric hires a U.S. Field Service Representative to perform assembly, startup, diagnostic, repair, and preventive maintenance on company and third‑party equipment for power distribution and critical power infrastructure. The role is site‑based with occasional overtime and may include regional travel.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solve with customers, electricians, sales partners, technical support, and District Service teams
• Complete field service reports, expense reports, preventive maintenance and startup data sheets
• Work with Manager or Regional Service Director to resolve complex escalated issues
• Continuously learn and train on various products in the field and classroom
• Travel throughout the region for local or countrywide customer support, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Collaborate with larger teams of FSRs on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues

• Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Strong understanding of AC and DC power principles and supply circuit components
• 2+ years of field service repair and customer service with UPS systems, power distribution and switch gear, ATS, power distribution units, or electrical/electro‑mechanical equipment
• 2+ years in field services or equivalent industry experience
• Good safety practices and adherence to safety procedures (lock‑out/tag‑out, OSHA/NFPA‑70E)
• Safe driving and vehicle operation skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, and effectively present information to customers
• Capacity for strenuous physical tasks, including bending, stooping, lifting up to 40 pounds, working outdoors in various environments, and standing for extended periods

Compensation range: $86,400 – $129,600 per year (base + short‑term incentive). Full benefits package includes medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, 12 holidays per year, and paid time off.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all qualified applicants regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.