Field Service Rep

Salary range: DOE Labor Grade 21 / $23.69 Per Hour

Department: Customer Service

Hours: Full-Time

Job Description:

Come work as an Inspector I in a collegiate town that offers great benefits. The City of Dover is currently seeking qualified applicants for the position of Field Service Rep I in the Customer Service Department. The Field Service Rep I position is to read and record electricity and water meter readings and complete work orders. The position is responsible for meter readings and work orders for the assigned route.

The position works under direct supervision according to set procedures.

• Reads electricity and water meters, both manually and through wireless techniques, and enters readings into hand-held computer for billing services.
• Connects and disconnects electricity and water services according to work orders.
• Rechecks and verifies meter readings to ensure accuracy of readings as requested.
• Reports damaged and/or leaking meters/wiring to appropriate personnel; identifies meter irregularities and/or illegal use of water or electricity and reports to supervisor.
• Interacts with customers in the field to discuss meter readings and disconnects or to provide general information.
• Collects utility payments as needed.
• Operates assigned vehicle and maintains in clean condition.
• On-call rotation with other staff for emergency services, connects and disconnects.
• Other duties assigned by Supervisor dependent on the needs of the department.

• High School Diploma or GED equivalent.
• Requires valid Delaware Driver’s License.
• Requires six months of related experience.

A criminal background investigation and driving record review will be required. Candidates may be given a job-related test during the interview.

Ethical conduct and honest behavior are our basic organizational values. Candidates will be instrumental in assisting to make Dover a place where people want to live through our motto – D, O, V, E, R.

City of Dover is an Equal Opportunity Employer.

Hourly Rate: DOE Labor Grade 21 / $23.69 Per Hour

City Hall
15 Loockerman Plz
Dover, DE

Monday through Friday
8:30 a.m. to 5:00 p.m.