Fiber Splicer

IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission:
To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist.

We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story.

Your work matters here.

*** All applicants must be local to Dover, DE ***

IQ Fiber is seeking a Fiber Splicer to perform the installation, splicing, testing, certification, and repair of IQ Fiber's fiber optic network infrastructure. This role troubleshoots and resolves service issues across OSP distribution fiber, customer terminations, splitter cabinets, patch panels, and NIDs, and performs contractor QA checks to ensure work meets company standards.

This position is approximately 90% field-based, with significant time spent on customer premises, making exceptional customer service during both installation and troubleshooting operations critical; the Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during network outages and natural disasters.

• Splice fiber optic drops and pigtails using a core alignment splicing machine; repair underground drop pipes, re-pull underground fiber drops, and splice drops from the distribution vault to the premise NID as needed.
• Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets through to the end user; install and maintain splitter cabinets, patch panels, NIDs, and associated equipment.
• Place fiber inside customer premises ranging from single-family units to MDU high-rises with precision and professionalism.
• Utilize optical test equipment including OTDR, PON meters, volt/ohm meters, toners, and other diagnostic tools to test, certify, and validate all IQ Fiber services.
• Respond to and resolve service outages efficiently, remaining in service until issues are resolved; maintain readiness during on-call periods, including staying within the local market and available with company-provided communications.
• Perform contractor QA checks and ensure all field work meets established technical standards, safety requirements, and quality expectations.
• Deliver the highest level of customer service in all residential and commercial field environments, maintaining a professional demeanor and clear communication at all times.
• Maintain full accountability for safety, productivity, quality, and workmanship on all assignments; ensure compliance with OSHA standards and IQ Fiber policies.
• Maintain all company equipment in field-ready condition; keep the assigned vehicle clean and professional and wear approved IQ Fiber branded clothing.
• Support emergency schedules during natural disasters and network outages; work after hours, weekends, and mandatory overtime as business needs require.
• All other duties as assigned.

• 3-5 years of telecommunications experience required; strong knowledge of fiber splicing, OSP infrastructure, and network testing practices.
• Proficiency with optical test equipment including OTDR, PON meters, volt/ohm meters, and toners; competency with core alignment splicing machines for drops and pigtails.
• Must have and maintain a valid driver's license with a clean MVR and pass a pre-employment screening; ability to drive during nighttime and adverse weather conditions.
• Computer skills sufficient…