Fiber Installation Technician

IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission:
To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist.

We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story.

Your work matters here.

IQ Fiber is seeking a Fiber Installation Technician responsible for the installation, Wi-Fi router configuration, testing, and customer acceptance of IQ Fiber's FTTH service. This role also responds to internet service calls, service changes, and disconnects.

This is a hands‑on, customer‑facing field role for an individual contributor with strong interpersonal skills who enjoys working directly with customers in their homes and businesses, backed by experience installing and repairing fiber broadband services in indoor and outdoor settings.

• Perform assigned fiber internet installations and resolve service tickets following established company, industry (TIA/EIA, ANSI, BICSI), and safety codes, standards, and procedures.
• Set up initial Wi‑Fi networks and diagnose and resolve technical hardware and software issues involving internet and Wi‑Fi connectivity.
• Perform basic fiber splicing and maintenance activities using working knowledge of GPON and related terminals and equipment.
• Utilize company systems and tools to proactively identify and resolve potential issues before marking installs or service calls complete; document all actions, quality measures, readings, and resolutions in the installation order or service ticket.
• Meet or exceed individual and team key performance metrics, including install completion, quality, CSAT, and Mean Time to Resolution (MTTR).
• Interact with customers in a professional manner, effectively communicating IQ Fiber's products and services to foster positive relationships.
• Coordinate and communicate with internal teams, including dispatch, to complete job assignments and meet company service objectives.
• Arrive on time to job sites in professional attire with all required safety gear, tools, parts, CPE, and installation materials needed to complete assigned work.
• Operate and maintain all assigned vehicles and equipment within company safety and brand standards, ensuring vehicles are stocked with required materials at all times.
• Perform other duties as assigned.

• High school diploma or GED, or equivalent experience.
• 2+ years of broadband installation and maintenance experience, including a minimum of 6 months of fiber optics installation and maintenance experience.
• Working knowledge of GPON, related terminals and equipment, and basic fiber splicing.
• Must have and maintain a valid driver's license, auto insurance, and a satisfactory driving record.
• Ability to set up Wi‑Fi networks and diagnose and resolve technical hardware and software issues related to internet and Wi‑Fi connectivity, with strong problem‑solving skills.
• Ability to utilize company systems and tools to proactively identify issues, document actions and resolutions, and navigate multiple platforms to complete work assignments.
• Ability to meet or exceed key performance metrics, including install completion, quality, CSAT, and MTTR.
• Ability to interact professionally with customers and coordinate effectively with internal teams.
• Ability to maintain a professional image and adhere to all company safety and…