Family Service Assistant

Summary Statement

An incumbent in this class assists and supports the case management function by providing clerical assistance and routine services to clients such as transportation and appointment scheduling.

• Must have a valid driver's license.

• Schedules appointments for clients and transports them to required locations (hospital, court, therapy session); provides coaching and assists client; provides support and encouragement to obtain desired outcome.
• Provides office and telephone coverage in the absence of a case manager and refers problems to the appropriate party.
• Visits clients in a variety of environments such as home and school, observes behavior, and reports to the Case Manager.
• Prepares and maintains a variety of records and forms required by the case manager to provide the necessary services to the client.
• Monitors behavior of child and parents on parental visits and ensures safe interaction.
• May interview and obtain basic information from clients such as dates of birth or social security numbers of family members.

• Coursework, training and/or work experience in health or human services support, such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

• Pre‑employment drug testing is required.
• Criminal background check is required; the recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• Valid, non‑suspended driver’s license (not revoked, cancelled, or disqualified).
• Legal authorization to work in the United States.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)..

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling  or by visiting  If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call  or email jobs. The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.