ACT Team Case Manager

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Regular Full Time Admin Dover, DE, US

5 days ago Requisition

Program: ACT

Location:

Kent County

Status:
Full-Time - 40 hours

Schedule:

M-F 8a-4p

The Case Manager is a bachelor’s-level paraprofessional responsible for providing assertive outreach, service linkage, benefits assistance, referrals, and housing services for homeless adults with behavioral health challenges. This role facilitates program admissions and discharges, monitors client eligibility, and ensures appropriate services are provided. The Case Manager also manages case planning, utilization, data collection, and ongoing assessment to ensure clients receive the right level of care.

• Build relationships with clients and encourage community involvement and independence.
• Ensure health, safety, and well-being of clients by adhering to internal policies and state regulations.
• Meet visitation and treatment compliance goals; complete CHCC forms for admissions.
• Attend treatment team meetings and residential house meetings as needed.
• Complete required documentation (progress notes, recovery plans, assessments) accurately and on time.
• Respond to crises and ensure immediate service increases when needed.
• Coordinate benefits applications and liaise with state agencies and service providers.
• Act as an ombudsman for community and state services; manage complaints and referrals.
• Facilitate transitions between inpatient, outpatient, and other care levels.
• Participate in on-call crisis response on a rotating basis.
• Perform other duties as assigned.

• Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation, or related field OR high school diploma with 5 years of experience.
• Experience working with individuals with severe mental illness and/or substance abuse.
• Experience in data collection and evaluation.
• CPR and First Aid certification.
• Valid driver’s license with at least 3 years of continuous driving experience and a clean record.

• Strong verbal and written communication skills.
• Excellent organizational and follow-up skills.
• Ability to work independently and collaboratively.
• Experience with underserved populations preferred.

• Full-time employees are eligible to
• Medical, Dental, and Vision benefits
• 401k, Life, Disability Insurance
• Generous Paid Time Off (PTO)
• Daily Pay - A benefit that allows you to access your pay when you need it
• HSA, FSA
• Life Assistance Program
• Competitive Wages
• Wellness Program

Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.

This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.