Resident Service Coordinator

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Regular Full-Time Professional Dover, DE, US

8 days ago Requisition

Salary Range: $53,000.00 To $55,000.00 Annually

Housing Development Corporation Mid Atlantic (HDC) is currently seeking a Full-time Resident Services Coordinator for Multiple Delaware Properties.

At HDC Mid Atlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day.

When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive.

Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities.

At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.

If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

401(k) with 3.5% Employer Match

11 Paid Holidays + Floating Holiday (Available Day
1)

12 Weeks Paid Parental Leave

Summer Hours – Office closes at 12 PM on Fridays

Employer Paid Life & Long-Term Disability Insurance

Employee Assistance Program

Student Loan Reimbursement (Eligible Non-Profit Employees)

Employee Housing Opportunities

Paid & Subsidized Professional Development

Quarterly Incentive Performance Bonus

The Resident Services Coordinator (RSC) plays a vital role in advancing HDC’s mission to provide safe, welcoming, and affordable housing by ensuring residents remain stably housed and empowered to achieve personal success. Under the direction of Resident Services leadership, the RSC acts with agility and creativity to address resident issues to ensure housing stability and create communities of care and connection.

The RSC works directly with residents to identify and connect them to critical support and services so they can reach their full potential. This role requires a commitment to trauma-informed care, excellence in customer service, interdepartmental collaboration, and positive resident outcomes.

• Support residents across HDC’s three priority service areas: housing stability, health and wellness, and financial capability & economic mobility, with a focus on housing stability.
• Provide timely referrals, follow-up, and coordination of services to support housing stability and resident well-being.
• Respond promptly to referrals from Property Management related to eviction prevention, resident crises, or housing instability.
• Work collaboratively with Property Management staff as part of an on-site team supporting residents.
• Participate in biweekly coordination meetings with assigned Property Management teams to review referrals, trends, and resident needs.
• Partner with Property Management to support resident engagement, community building, and crisis response, including quarterly resident meetings.
• Partner with Real Estate Development and Property Management during rehabilitation or construction projects to support residents through transitions and disruptions by assisting with resident communication, referrals, and on-site support.
• Collaborate with Community Relations to elevate resident voice by supporting resident storytelling, engagement opportunities, and advocacy efforts

• Maintain active relationships with trusted external service providers to facilitate referrals with positive resident outcomes.
• Support the development and expansion of service delivery partnerships in…