Clinic​/Practice Assistant, Plastic Surgery

Job Summary

Bring your administrative strengths, patient-service mindset, and attention to detail to Wentworth Health Partners Plastic Surgery Specialists, where every interaction helps create a welcoming, organized, and supportive experience for patients. In this role, you will be an important part of a collaborative team that provides high-quality cosmetic and reconstructive care for the breast, body, face, and skin.

Location:

10 Members Way, Dover, NH

As a Clinical/Practice Assistant, you will support day-to-day practice operations through a blend of front-desk, scheduling, registration, and administrative responsibilities. You will help ensure patients are greeted warmly, appointments run smoothly, records are organized, and providers and staff have the support they need to deliver excellent care.

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check-in and check-out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co-payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test-result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite and general office operations.
• Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.
• Excellent written and verbal communication skills, including the ability to compose clear emails, letters, memos, and messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established procedures, work within systems, and support a busy clinical practice environment.

At Mass General Brigham, our employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well‑being, professional growth, and life outside of work.

• Medical, dental, and vision insurance
• Retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks and wellness resources

Ready to Make an Impact?

If you are organized, service-oriented, and excited to support a specialty practice where patient experience matters, we invite you to apply for the Clinical/Practice Assistant opportunity with Wentworth Health Partners Plastic Surgery Specialists.

Onsite

10 Members Way

40

Regular

Day (United States of America)

$17.71 - $24.94/Hourly

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to…