Accommodation Advisor

Responsibilities

• Lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADAAA).
• Ensure compliance with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC).
• Collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others to influence decision-making and implement tailored solutions.
• Contribute to strategic efforts that promote accessibility and inclusion across the organization.

• Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred.
• Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners.
• Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices.
• Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity.
• Background in Human Resources or Employee Relations.
• Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process.
• Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200–250 complex accommodation requests.
• Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence.
• Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls.
• Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership.
• Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software).
• Effective problem-solving skills with a self-motivated approach and accountability for results.
• Comfortable navigating uncharted territory to develop effective accommodation solutions.