Strategic Workforce Planning & Scheduling Analyst
Job in
Dover, Strafford County, New Hampshire, 03821, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Job Description & How to Apply Below
Jobtailor in New Hampshire is seeking a Workforce Scheduler for our contact center to produce weekly schedules and conduct thorough analysis of scheduling metrics across multiple teams. You will evaluate forecast variances, service levels, AHT targets, and staffing needs to ensure optimal operations.
Collaborate with the WFM Supervisor and Director to implement scheduling strategies aimed at meeting call forecasting and service level targets, while handling vacations, meetings, and real-time
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