Field Service Technician​/Engineer

Description

Brueckner Group USA is looking for a Field Service Technician / Engineer to join our Packaging Division in Dover, NH. The Service Technician’s / Engineer’s role is to provide customer support in the installation, operation, training and maintenance of Kiefel packaging equipment through dialogue, diagnostics, troubleshooting, repair and spare parts sales.

• Respond to incoming customer calls for service and spare parts
• Maintain and operate lab machines for customer and internal trials
• Create machine recipes for new tooling and debug Process
• Provide support for machine installation and machine retrofits
• Provide training to our customers on Process, Maintenance, and machine operation
• Provide technical support to our customers at both their sites and remotely
• Provide machine startup and commissioning after installation
• Handle machine acceptance both at the Factory and at the customer site
• Travel as necessary and required to meet customers schedule (up to 75%)
• Provide internal Sales support
• Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis
• Serve as ambassador for BGU while interacting with customers
• Proactively contact current customers to promote spare parts and service sales
• Job requires mechanical and electrical duties

• Hands‑on experience operating packaging thermoforming machinery a plus
• Process knowledge of packaging thermoforming machinery a plus
• Solid Electrical and mechanical knowledge
• Must work well in a team environment and independently
• Must learn quickly and be able to hone‑in troubleshooting skills in a dynamic environment
• Engineering degree or equivalent work experience