Fraud Analyst

• Location Hybrid,Dover, NH, 03820,United States
• Employee Type Non-Exempt - FT

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization.

As such, we all hold ourselves accountable to the following:

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

The Fraud Analyst I is an entry-level role responsible for supporting the Credit Union’s fraud prevention efforts by reviewing alerts, assisting with urgent concerns, monitoring transactional activity, conducting member outreach when account takeovers are identified and escalating issues to senior fraud staff. This position focuses on timely resolution of inquiries to protect members as well as early detection, documentation, and operational support rather than conducting full investigations or managing fraud cases.

The Fraud Analyst I works closely with the Fraud Team and other internal departments to ensure suspicious activity is identified promptly and handled in accordance with Lighthouse Credit Union’s Fraud Program, regulatory requirements, and established procedures. Strong attention to detail, willingness to learn, and effective communication skills are essential to success in this role.

• Conducts member outreach when appropriate.
• Assists frontline staff with real-time fraud concerns and provide guidance on resolution.
• Monitors and reviews alerts generated by fraud detection systems to identify unusual or potentially suspicious transactions.
• Conducts preliminary research on flagged transactions and escalates concerns to senior fraud staff for further review and case management.
• Documents initial findings and supports the maintenance of accurate records in…