Commercial Loan Administrator, Dover

Job Summary

The Commercial Loan Administrator provides supports to the Commercial Lending team by administering commercial loan origination activities, assisting with problem loans and work-out situations, as well as ensuring accurate and efficient completion of all necessary documentation. This role provides superb customer service to loan applicants and processes loan applications; ensuring completeness, accuracy, and timely administration of required documentation according to loan administration guidelines and checklists.

• Generate commitment letters and other documents for all types of new commercial loans according to established Bank policy and procedures (and SBA guidelines where applicable)
• Track reimbursable costs and expenses throughout the origination, underwriting and closing process and ensures all required costs are included on the closing statement
• Produce accurate in-house loan closing documentation
• Review loan closing statements for accuracy, coordinate loan closings, and distribute loan proceeds to borrowers and outside vendors
• Enter all missing documentation for tracking and follow up to ensure the timely receipts of recorded documents and other missing items
• Obtain credit reports as requested and flood certifications
• Respond in a professional manner, conducting research and providing resolution to customer inquiries, ensure that Quality Customer Service standards are consistently achieved
• Exercise judgement and discretion on when to elevate difficult customer service issues to management
• Prepare portfolio reports as required for the Commercial Loan Dept. and Loan Officers Review Committee (LORC)
• Maintain knowledge of, and ensures compliance with, Federal and State banking regulations and adheres to all Bank policies and procedures. Provides some oversight on loans closed as approved
• Prepares LORC packages weekly and ensures delivery to all LORC members and participants
• Assist Commercial Loan Officers to obtain missing financials or other documentation from customers
• Process daily overdraft list, forward to lenders, perform additional follow up as needed
• Performs other duties as requested

• Customer Focus:
  Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
• Sales Ability/Persuasiveness:
  Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Quality and Work Standards:
  Setting high standards of performance for self and others, self-imposing standards of excellence rather than having standards imposed.
• Integrity:
  Demonstrates honesty; keeps commitments;
  Maintains confidentiality. Adheres to organizational policies and procedures

• High School diploma or equivalent
• Minimum five years of experience in commercial lending function
• Excellent customer service, communication, and organizational skills
• Strong computer skills and familiarity with various software programs

• A thorough understanding of commercial lending guidelines is preferable
• Excellent customer service, communication, and organizational skills