Fraud Analyst

Position Summary

The Fraud Analyst I is an entry-level role responsible for supporting the Credit Union's fraud prevention efforts by reviewing alerts, assisting with urgent concerns, monitoring transactional activity, conducting member outreach when account takeovers are identified and escalating issues to senior fraud staff. This position focuses on timely resolution of inquiries to protect members as well as early detection, documentation, and operational support rather than conducting full investigations or managing fraud cases.

The Fraud Analyst I works closely with the Fraud Team and other internal departments to ensure suspicious activity is identified promptly and handled in accordance with Lighthouse Credit Union's Fraud Program, regulatory requirements, and established procedures. Strong attention to detail, willingness to learn, and effective communication skills are essential to success in this role.

• Conducts member outreach when appropriate.
• Assists frontline staff with real-time fraud concerns and provides guidance on resolution.
• Monitors and reviews alerts generated by fraud detection systems to identify unusual or potentially suspicious transactions.
• Conducts preliminary research on flagged transactions and escalates concerns to senior fraud staff for further review and case management.
• Documents initial findings and supports the maintenance of accurate records in accordance with fraud monitoring procedures.
• Provides operational support to management, including preparing information for investigations and assisting with tracking fraud trends.
• Communicates with frontline staff to obtain missing information, clarify details, or request documentation related to potential fraud activity.
• Supports fraud prevention efforts by identifying potential system gaps or member risk factors and sharing observations with management.
• Assists with administrative tasks, including reports, spreadsheets, and basic data analysis to support fraud-related projects.
• Participates in fraud prevention training, remaining current on common fraud types, scams, and best practices.
• Adheres to BSA/AML requirements by escalating unusual activity in accordance with established procedures.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

• Technical
  
  Skills:
  
  Familiarity with fraud detection tools or willingness to learn systems such as Verafin. Ability to navigate core banking platforms, document imaging systems, and Microsoft Office applications. Basic ability to identify unusual transaction patterns and apply critical thinking.
• Fraud Awareness: general understanding of common fraud typologies including account takeover, check fraud, card fraud, ACH/wire fraud, loan fraud, synthetic identity theft, and emerging scam trends; ability to follow defined procedures and elevate concerns appropriately.
• Communication &
  
  Collaboration:
  
  Strong written and verbal communication skills; ability to work collaboratively with internal teams to gather information and support fraud prevention efforts, engage with members and build relationships, especially with handling difficult member situations.
• Organizational
  
  Skills:
  
  Ability to prioritize tasks, manage multiple alerts, and maintain attention to detail. Commitment to confidentiality and accuracy in handling sensitive member information.

• 2-year Associate's Degree, or the equivalent work experience.
• Bachelor's Degree preferred.
• 2 to 4 years experience in financial institution operations, or equivalent combination of education and experience required. Prior fraud/risk management experience a plus.
• Working knowledge of credit union products and services.

The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department.

• Student Loan & Tuition Assistance
  - Whether you're paying off debt or going back to school, we help lighten the load.
• Employee Loan Discounts
  - Get access to lower rates on personal loans, just for being part of the team.
• Weekly Paychecks
  - Because waiting two weeks shouldn't be the norm.
• 401(k) with Employer Match & Profit Sharing
  - We invest in your future with generous contributions and immediate vesting.
• Ongoing Training & Career Growth
  - We invest in your development from day one.
• Annual Bonus Program
  - Celebrate your wins, your teammates' successes, and the Credit Union's growth - together.
• Engagement Groups
  - Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Volunteer Time Off (VTO) - Give back to your community with paid time to serve.
• PTO + Paid Federal Holidays
  - Rest, recharge, and celebrate without worry.
• Balanced Schedule
  - All branches close by 5pm and on Sundays -…