Patient Access - Overnight

Thursday 11 pm–6:30 am, Friday 11 pm–6:30 am, Saturday 8 pm–7 am. This position comes with a weekend differential of $2.75 /hr and a night shift differential of $4.00 /hr. Responsible for ensuring a smooth and efficient patient check‑in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions.

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre‑authorization for procedures as needed
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

High School Diploma or Equivalent required

Admitting, scheduling, registration, or insurance verification experience 1–2 years preferred

• Knowledge of medical terminology and insurance verification procedures preferred
• Ability to work in a fast‑paced environment and handle multiple tasks
• Excellent communication and interpersonal skills
• Strong attention to detail and problem‑solving abilities
• Basic computer proficiency

Wentworth‑Douglas Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.